Frequently Asked Questions
How long does it take to tour and how large is the Preserve?
The Preserve is 100 acres and home to over 800 animals. We recommend that you allow 2-3 hours for visiting. If you plan to add the safari ride (about an hour ride) or attend one or more of the Keeper Talks (15-20 minutes per talk) please add additional time.
How long has the Preserve been open?
The Preserve started as Jungleland Snake farm in the early 1930’s since then it has grown from 3 acres to over a 100 and still growing. 2026 marks the Preserve 60th anniversary of bringing people and animals together.
Can I purchase tickets at the Preserve or only online?
Tickets to the Preserve may be purchased online or at the Admission Booth. Safari ride tickets are only available for purchase at the Preserve.
Do you offer same-day re-entry?
Yes, your admission is good for the entire day. Please stop by the Admission booth or Gift shop to get your hand stamped for re-entry.
What forms of payment do you accept?
All major credit cards and cash, we only accept checks for group visit payments.
Do you offer rain checks or refunds?
All ticket sales are final. We cannot offer refunds or rain checks.
Are children allowed to visit without an adult?
Children under 16 must have an adult when visiting the Preserve.
Does it cost to park?
No, parking is free.
Does the Preserve offer food to feed the animals, can I bring my own food to feed?
The Preserve offers a few different types of food available for an additional fee to feed at the petting zoos and fish ponds. To ensure the health and well-being of our animals please do not bring in any outside food to share with the animals.
Do exhibits close before the park closes?
Yes, some exhibits may close up to one hour before the entire park closes. To see and experience all the Preserve has to offer we recommend visiting early in the day.
Is the Preserve wheelchair accessible and do you have wheelchairs available?
Approximately 50% of the trails are paved and the rest are crushed gravel or hard-packed earth. We recommend you bring large-wheeled transport to make traveling across this terrain easier. Guests in wheelchairs or mobility scooters are admitted into the Preserve free.
We do not offer rentals for strollers, wheelchairs, or scooters.
Can I bring strollers, scooters or bicycles into the Preserve?
Personal strollers and wagons are permitted. Bicycles, hoverboards, skateboards and recreational scooters are not permitted.
Do you have wagons available for rent during our visit?
Wagon rentals are available at the gift shop for an additional fee.
What should I do with a sick or injured animal that I found?
The Preserve is not able to take any native sick or injured animals. Below you will find some contacts that may be able to assist you.
Gentle Friends Wildlife Sanctuary 240-394-7017
Frisky’s Wildlife Sanctuary 410-418-8899
Second Chance Wildlife Center 301-926-9453
Does the Preserve have a Lost and Found?
Yes, our Lost and Found is located inside the Gift Shop.
Do you allow pets into the Zoo?
No, for the health and safety of the animals in our collection, pets are not allowed on Preserve grounds. We do allow guide dogs.
What days are less crowded?
Tuesday, Wednesday, and Thursday afternoons tend to be less crowded.
Do you offer Group Discounts?
Yes, discounts are available for groups of 15 or more people. To receive the discounted rates you will need to make a reservations at least 2 weeks in advance. Please reach out to the Education Department for more information.
Do you have Internships or Volunteer opportunities?
No, we currently do not have internship or volunteer opportunities.
Do you have a Gift Shop?
Yes, the Gift Shop is open the same hours as the Preserve and is located in the front of the Preserve near the entrance. Admission is not required to shop the Preserve Gift Shop.
Do you make donations to local charity events?
Yes, please visit the Contact section of the website to get the required information/forms to request a donation.